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Guest Service in the Hospitality Industry, by Paul J. Bagdan
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This book adopts a general approach that incorporates various thoughts from different parts of the industry, differing from property to property. It discusses issues and debunks myths about customer service with concepts that are solid and proven in the industry. Furthermore, this new text includes all of the major areas of the hospitality industry as they relate to delivering quality customer service. In addition to a review of the history and overview of guest service, the book goes much further to include other essential topics, including problem-solving, quality tools and assessments, staffing, marketing, and strategic planning.
- Sales Rank: #240653 in Books
- Published on: 2012-11-06
- Original language: English
- Number of items: 1
- Dimensions: 9.37" h x .63" w x 7.72" l, 1.58 pounds
- Binding: Hardcover
- 320 pages
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Easy to read and great examples throughout
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